Amazon is laying down some new policies for private sellers and it’s been a mixed bag of reactions.
Starting Oct. 2, 2017, all products sold by private sellers will be subject to the same return policies as items shipped by Amazon.
For a customer, this means if you buy something through Amazon and don’t like it for any reason, you have 30 days to return it for a full refund without paying for the return shipping. Just print out a return label (that’s prepaid) in the Online Return Center and send it back.
No fighting with the seller about an ill described or broken item.
Some sellers may find this convenient, but not everyone is happy about this change. Let’s say an item has a slight defect or scratch. A seller may think it’s more fair to negotiate a small discount rather than have to give a full refund for an item that is perfectly good, just slightly imperfect.
Amazon is also rolling out “returnless refunds” where an item does not have to be returned, but the price is refunded if it’s defective or damaged. It can be handy in the event a large item is broken that cannot be resold, as there would be no expense to ship a big item back to the seller.
Amazon seems to be under the assumption no one will ever lie about the return reason just to get it for nothing. This policy opens up the door to less than honest folks. Amazon does flag returns and too many returnless refunds. Too many can result in a permanent ban from shopping with Amazon.
What do you think of these new policies? Tell us in the comments!